Frequently Asked Questions
What colors can I use on my socks?
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The colors shown can vary on computers, tablets, and smartphone screens - all of which affect brightness, saturation, and hue. Please keep in mind that colors shown online or in print may not be exact matches of the physical product color. Our customer service representative will happily answer any questions you have, prior to placing an order.
How do I know what size(s) to order?
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Sock size is determined by shoe size.
How can I get help if I have questions about my design?
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Call one of our sock specialists at 1.866.436.9786 Monday-Friday, 8 am-4 pm EST, or email us at info@kustomknits.com and we will respond quickly. If there is a best time or way to reach you, please let us know!
Can I print photos on my socks?
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No, our custom socks are made on high-quality knitting machines that stitch your design, logo, and colors directly into the sock as they are made. This produces superior quality, durable socks so designs won’t wash out or wear down like screen printed or dye-sublimated socks.
Do you accept purchase orders?
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We serve many large volume customers and repeat clients including schools, corporations, and retailers who prefer to set up a business account and submit purchase orders through their accounting departments. We’d love to help you too! Please reach out to us at 1.866.436.9786 Monday-Friday, 8am-4pm EST or email us at sales@kustomknits.com.
Can I become a Kustom Knits wholesaler or retailer?
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Ordering wholesale socks has never been easier or more affordable. Call us today at 1.866.436.9786 to speak to our team about becoming a wholesaler or retailer.
What kind of logos or text can I put on my sock?
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Email us a BMP, PNG, JPG, or PDF file of the logo you desire for review by our sock design specialists. Please provide the style and size of the sock on which you would like your logo to appear along with up to 13 characters of text. Customization options depend on which sock style you want.
What is your return policy?
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If you are not satisfied with your order, please call a member of our team at 1.866.436.9786 Monday-Friday, 8 am-4 pm EST. While each case is different, we do not accept returns on socks that have been customized after artwork approval and order confirmation has been received.
Can I track my shipment?
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Once the artwork is approved and the order is shipped, Kustom Knits will send you a tracking number so you can follow your order.
If I received a few more socks than I ordered, will I be charged?
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Due to the nature of manufacturing custom socks, you may occasionally get an overage of 1 or 2 more pairs of socks than you ordered; however, you will never be charged for more than the amount you purchased.